Website Terms & Conditions

Website Terms & Conditions

MAKING A PURCHASE -By making a purchase from this website you agree to the following Terms and Conditions:
GENERAL The acceptance of this catalogue includes the acceptance of the following terms and conditions. In the event of your official order forms containing special printed conditions, it is understood that such conditions are only binding in so far as they are not at variance with the terms and conditions contained herein. No variation to these terms and conditions of sale is permitted unless such variation has been authorised in writing by a GARDINER POLE SYSTEMS director. Reference herein to goods shall include all goods and services sold to you.
ORDER CANCELLATION If you wish to cancel an item on back order, you must call our Sales desk and confirm with an operator in person that the order has been cancelled. For the avoidance of doubt, items not listed in the Catalogue are non-cancellable and non-returnable. Requests to cancel an order for an ex-stock item can only be accommodated within one hour of the original order being received. Thereafter, the order will not be cancellable and any requirement to return the goods will be subject to the returns and handling charges policy above. Once an order for direct shipment from supplier is in process, we are unable to either amend or cancel the request.
DRAWINGS AND SPECIFICATION All drawings and specifications, dimensions and weights provided by us are approximate unless otherwise stated. Therefore, we accept no liability for damage or injury arising from any error or omission in the data provided.
PERFORMANCE Any performance details given by us are based upon our experience and are such as we expect to obtain on test. We accept no liability for any failure to achieve stated performance figures unless the performance data has been confirmed in writing by a GARDINER POLE SYSTEMS director. You assume responsibility for the capacity and performance of the goods being sufficient and suitable for your purpose.
PRICES All price lists, quotations and estimates are subject to alteration without notice, and goods will be invoiced at prices ruling on date of despatch regardless of any price quoted on any purchase order submitted. Carriage and packing will be charged in accordance with the specification of service shown in this catalogue. Prices and charges are listed exclusive of Value Added Tax, which will be added in line with prevailing legislation.
SPECIAL CONTRACT PRICES When special contract prices are agreed, we reserve the right to add 5% per month to the invoice price of any batch which is held on your instructions, or if payment is not made within the agreed period shown on the quotation.
LEGAL CONSTRUCTION The contract shall in all respects be construed and operated as an English contract and in conformity with English Law.
SHIPPING AND HANDLING
DESPATCH Any times quoted for despatches are from the receipt by us of an order to proceed. Elapsed times of despatch are submitted without liability for delay however occasioned, but every effort will be made to achieve them. If you arrange to collect goods yourself it is your responsibility to collect these goods within 5 working days. If you do not, we reserve the right to send these goods by our carrier and you will be charged for that service.
DELIVERY SCHEDULE
We always use first class Royal Mail and Fedex next day delivery for all of our shipping. However once a product is in the hands of the Royal Mail/Couriers we can make no guarantee about its delivery time. Fedex next day delivery service does not mean next day delivery from when your order was placed but next day delivery from when the order has been processed and shipped. For specific delivery details/times, please confirm with a Gardiner Pole Systems team member at the point of ordering.
BACK ORDERS If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
FREE SHIPPING This applies to UK mainland orders to a product value of over £45. This does not include VAT as this is a Government imposed tax, not a product value. Please note that any orders shipped to Northern Ireland will incur a shipping surcharge £30 on any Tank delivery.
DAMAGE/LOSS IN TRANSIT/NON DELIVERY/LATE DELIVERY It is your responsibility to inspect the goods promptly on arrival. Any claims for damage, non-delivery, and loss in transit or late delivery must be made within 24 hours of the delivery date. When signing for your consignment, it is your responsibility to check that the number of parcels being delivered corresponds with the number of parcels stated on the consignment note. If not, the note should be amended accordingly before signature. If the consignment is being delivered later than specified, it is your responsibility to write the time of receipt on the consignment note. If there is any apparent damage to the parcel, it is your responsibility to annotate the consignment note accordingly. Any items sent via Royal Mail that arrive damaged or are lost in transit will need to be claimed for against Royal Mail directly. In the case of lost items, Royal Mail does not consider a claim before 15 working days have passed. Once 15 days have passed a claim can be sent to Royal Mail. Please inform the Office and they will help you with your claim. Gardiner Pole Systems are not liable for replacing lost items sent via Royal Mail as it is Royal Mail who are providing the delivery service, they have their own procedures for lost or damaged goods and are liable to sort out a claim. Gardiner Pole Systems will be happy to assist you in your claim with Royal Mail. If you wish to upgrade to Fedex courier delivery (insured and tracked delivery), please select the appropriate option at Checkout.
COMPLAINTS You are specifically required to examine the goods and any query relating to the delivery must be notified within 24 hours of receipt. We shall have the option of replacing or crediting the value of goods in respect of which we accept a complaint and thereby terminate our liability. We cannot be held responsible for charges incurred by you in attempting to rectify or modify goods without our written agreement. Any pricing or carriage queries must be reported within 4 days of the date of invoice. No credits will be raised outside of this time period. Any damages must be reported to us within 24 hours of delivery to be covered under our insurance. Claims for damages made after this time will be purely at our discretion and not guaranteed.
TAX CHARGES All orders exclude UK VAT at the current rate of 20% VAT Number: 865 1646 05
CREDIT CARD SECURITY All credit card information inputted on this site is only seen by the processing bank. We do not ever get to see this information.
GUARANTEE Should any defects develop under proper use of the goods supplied within a period of 12 months after delivery as a consequence of manufacturing fault or incorrect assembly, then we will make good by repair or replacement any such defect providing the defective goods are returned to us promptly at the following address: GARDINER POLE SYSTEMS LTD, RETURNS DEPARTMENT, TREVARRICK MILL, TREVARRICK ROAD, ST AUSTELL, CORNWALL, PL25 5JN. You must obtain a Returns Number before sending back goods. If goods are received without a returns number, no action will be taken and the goods will be kept in storage for three months before being disposed of. All goods must be adequately packaged. Carriage will be refunded if fault is deemed to fall within our guarantee. We can arrange collection of bulky items but this will be charged to you until reason for fault is established. We shall not be liable in any way for consequential damage or loss or injury. We reserve the right to return goods to the supplier for repair. Any modifications or adaptations or fitting of non-approved accessories (brushes etc) render the above guarantee null and void. 'Wear and tear' is not covered under this guarantee.
REACHING US If you need to reach us, please email using the email tab on the left or email sales@gardinerpolesystems.co.uk, or ring us on 01726 66400 between office hours of 9am - 5pm, or write to us at:Gardiner Pole Systems Ltd Trevarrick Mill Trevarrick Road St Austell Cornwall PL25 5JN. For your protection and for our training purposes please note your call may be monitored and recorded.
PRIVACY POLICY
Gardiner Pole Systems does not disclose buyers' information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes.
RETURNS POLICY
RETURNS AND HANDLING CHARGES Requests by you to return catalogue goods to us will be accepted subject to a handling charge if all of the following criteria are met: i the goods are unused and are sourced from the GARDINER POLE SYSTEMS catalogue, ii the goods are in good order and are returned in original packaging, iii the goods were invoiced within 10 days of the date of return, iv carriage method is approved by us, v the return includes a completed goods return note with a Gardiner Pole Systems Returns Number. Handling charges will be levied as follows: Goods invoiced within 10 days of the date of return will be subject to either a 15% handling charge or £20 whichever is the greater. All goods must be adequately packed and addressed to: GARDINER POLE SYSTEMS LTD, RETURNS DEPARTMENT, TREVARRICK MILL, TREVARRICK ROAD, ST AUSTELL, CORNWALL, PL25 5JN. For the avoidance of doubt, returned goods will only be accepted if the above requirements are met. Gardiner Pole Systems cannot accept responsibility for returns forwarded by customers using their own unapproved carriers. GARDINER POLE SYSTEMS is unable to accept any return of goods sourced on a customer's behalf, which are not listed within the GARDINER POLE SYSTEMS catalogue. Such orders for non-catalogue goods are non-cancellable and non-returnable and as such are accepted entirely at the customer's own risk.
REMITTANCE TERMS
GOODS SUPPLIED All goods supplied by us to you remain the property of GARDINER POLE SYSTEMS until the goods have been paid in full. As a result of our continued commitment to provide goods of the highest quality at the most competitive prices, it may be necessary on occasions to supply goods that will differ from those depicted in this catalogue. If the payment method supplied via this website or over the phone is refused, reasonable debt recovery schemes will be used to recover goods or costs incurred by Gardiner Pole Systems.
DEFAULT In the case of default, you agree to allow us or our agent to enter your premises where the goods are kept and remove same. You will be responsible to us for all costs incurred in reclaiming the goods.
PAYMENT TERMS Payment terms are strictly at point of sale unless otherwise agreed. If any sum is not paid on the due date for payment, all sums then outstanding from you will immediately become due and payable notwithstanding that such sums would not otherwise be due until a later date. To comply with the 2003 Money Laundering Regulations we are unable to accept cash payments of the equivalent of €15,000 for any single transaction.
ABOUT US
Our aim in establishing Gardiner Pole Systems was to set up the type of company that we had always looked for, a firm offering the best components at the best prices. Basically we are selling what we buy and use, if we do not feel that it is good enough for us to use we will not sell it. We have spent years working on the most reliable and serviceable components; by using these systems we feel that you will not only save money by buying from us but you will also save time and effort whilst out on the job.
Any problems with ordering online or if you would like to ask any questions simply ring us on 01726 66400 between office hours of 9am - 5pm or email us using the email tab.
Gardiner Pole Systems Ltd is a limited company registered in England and Wales. Registered number 6785633 Registered Office: Trevarrick Mill, Trevarrick Road, St Austell, Cornwall, PL25 5JN.

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